Implementation of Akad Salam in Improving Efficiency and Customer Satisfaction in Logistics and Trading Businesses in South Kalimantan
DOI:
https://doi.org/10.38073/rasikh.3535Keywords:
Salam Contract, SME, Customer Satisfaction, Business Efficiency, Risk ManagementAbstract
The high dynamics of the global economy necessitate adaptation by trading SMEs, while Islamic principles offer innovative instruments such as the Salam contract, which has the potential to stabilize cash flow but faces logistical and supply chain challenges. This study aims to analyze the implementation of the Salam contract in improving business efficiency and customer satisfaction, as well as examining the company’s strategies in overcoming resulting obstacles. The research utilizes a qualitative approach with a case study method at CV. Satui Jaya Makmur, involving in-depth interviews, observation, and documentation for data collection. The findings indicate that the Salam contract provides contractual certainty and transparency, significantly enhancing customer loyalty and satisfaction, alongside increased operational efficiency through cash flow stability. The company addresses logistical hurdles through strengthening supplier partnerships and predictive inventory management, supported by digital innovation and enhanced Sharia human resource competence. It is concluded that the implementation of the Salam contract is effective in achieving economic and ethical goals, providing a tangible contribution to strengthening Sharia-based SME management.
Downloads
References
Adeinat, Iman, Naseem Al Rahahleh, and M. Ishaq Bhatti. “Customer Satisfaction with Ijarah Financing: The Mediating Role of Clarity and Accuracy for Services Offered.” Qualitative Research in Financial Markets 11, no. 2 (2019): 227–43. https://doi.org/10.1108/QRFM-03-2018-0029.
Ahmed, Selim, Muhammad Mohiuddin, Mahfuzur Rahman, Kazi Md Tarique, and Md. Azim. “The Impact of Islamic Shariah Compliance on Customer Satisfaction in Islamic Banking Services: Mediating Role of Service Quality.” Journal of Islamic Marketing 13, no. 9 (2021): 1829–42. https://doi.org/10.1108/JIMA-11-2020-0346.
Anwer, Zaheer. “Salam for Import Operations: Mitigating Commodity Macro Risk.” Journal of Islamic Accounting and Business Research 11, no. 8 (2020): 1497–514. https://doi.org/10.1108/JIABR-09-2018-0142.
Apriani, Desy, Nadia Nur Azizah, Nova Ramadhona, and Dhiyah Ayu Rini Kusumawardhani. “Optimasi Transparansi Data Dalam Rantai Pasokan Melalui Integrasi Teknologi Blockchain.” Jurnal MENTARI: Manajemen, Pendidikan Dan Teknologi Informasi 2, no. 1 (2023): 1. https://doi.org/10.33050/mentari.v2i1.326.
Creswell, John W., William E. Hanson, Vicki L. Clark Plano, and Alejandro Morales. “Qualitative Research Designs: Selection and Implementation.” The Counseling Psychologist 35, no. 2 (2007): 236–64. https://doi.org/10.1177/0011000006287390.
Fahmi, Chairul, Audia Humairah, and Ayrin Sazwa. “Model Of Legal Dispute Resolution For Business Contract Default: A Study Of Various Cases Law.” JURISTA: Jurnal Hukum Dan Keadilan 7, no. 2 (2023): 242–63. https://doi.org/10.22373/jurista.v7i2.228.
Fatmawati, Windy, Anisa Kamila, and Taskiyatul Fu’aida. “Peran Fintech Syariah Dalam Meningkatkan Aksesibilitas Akad Salam Bagi Masyarakat Luas.” Sahmiyya: Jurnal Ekonomi dan Bisnis, December 1, 2024, 238–47.
Fitriana, Allysha Syatifa. “Kajian Interdisipliner Tentang Dampak Globalisasi Bagi Mahasiswa Dalam Menavigasi Dunia Bisnis.” JMEB Jurnal Manajemen Ekonomi & Bisnis 3, no. 01 (2025). https://journal.sabajayapublisher.com/index.php/jmeb/article/view/563.
Fitriana, Alvi Lailatuz Zahro, and Norma Fitria. “Practice of Credit System for Goods Without Time Period According to Sharia Economic Law.” Al-Rasῑkh: Jurnal Hukum Islam 14, no. 1 (2025): 17–29. https://doi.org/10.38073/rasikh.v14i1.2491.
Furqoni, Muhammad Ihsan, Jaharuddin Jaharuddin, Nur Asni Gani, Rony Edward Utama, and Dahlia Tri Anggraini. “Optimalisasi Penerapan Akad Salam Dan Istisna Dalam Perbankan Syariah: Tantangan, Strategi, Dan Implikasi Operasional.” Al Qalam: Jurnal Ilmiah Keagamaan Dan Kemasyarakatan 19, no. 2 (2025): 840–60. https://doi.org/10.35931/aq.v19i2.4100.
Hardani, Hardani, Helmi Andriani, Ria Istiqomah, et al. Metode Penelitian Kualitatif & Kuantitatif. CV. Pustaka Ilmu, 2020.
Ikhwan, Ikhwan Madina Lubis, Rukiah Rukiah, and Utari Evy Cahyani Utari. “Pengaruh Penerapan Etika Bisnis Islam Terhadap Kinerja Umkm Di Kabupaten Tapanuli Tengah Dengan Keunggulan Kompetitif Sebagai Variabel Mediator.” Jurnal Ilmiah Ekonomi Islam 11, no. 02 (2025). https://www.jurnal.stie-aas.ac.id/index.php/jei/article/view/16809.
Macsudov, Valijon Ghafurjonovich, Aliem Amsalu, João Souza-Junior, and Nawwal Tattaqillah. “Implementation of Salam Contracts in the Sharia Principles Framework: Surveys and Prospects in the Field.” Demak Universal Journal of Islam and Sharia 2, no. 02 (2024): 111–32. https://doi.org/10.61455/deujis.v2i02.106.
Maulani, Chiara Zahra, Eky Setiawati, Raudhah Nur Azizah, and Veryna Dewi Handayani. “Peran Manajemen Mutu Dalam Meminimalisir Keterlambatan Pengiriman Barang Pada Operasional Jasa Logistik.” Journal of Management and Creative Business 2, no. 3 (2024): 129–39. https://doi.org/10.30640/jmcbus.v2i3.2738.
Mulyany, Ratna, Mirna Indriani, and Indayani Indayani. “Salam Financing: From Common Local Issues to a Potential International Framework.” International Journal of Islamic and Middle Eastern Finance and Management 15, no. 1 (2021): 203–17. https://doi.org/10.1108/IMEFM-01-2020-0008.
Muneeza, Aishath, and Zakariya Mustapha. “The Potential of Fintech in Enhancing the Use of Salam Contract in Islamic Banking.” International Journal of Islamic Economics and Finance (IJIEF) 3, no. 2 (2020): 305–34. https://doi.org/10.18196/ijief.3231.
Nasrullah, Muhammad Reza Safri, Nur Zaibi Amalia, and Ahmad Mu’is. “Konsep Akad Salam Pada Jual Beli Pre Order Online Shop Dalam Perspektif Hukum Islam.” Tasyri’ : Journal of Islamic Law 4, no. 1 (2025): 417–34. https://doi.org/10.53038/tsyr.v4i1.165.
Norrahman, Rezki Akbar. “Syndrom Pembiayaan Akad Salam Dalam Perbankan Syariah.” JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, Dan Akuntansi 1, no. 4 (2024): 316–37. https://doi.org/10.62421/jibema.v1i4.48.
Putri, Berliana, and Mohd Winario. “Implementasi Akad Salam Dalam Pembiayaan Perbankan Syariah Di Indonesia.” Multidisciplinary Journal of Religion and Social Sciences 1, no. 1 (2024): 1–9. https://doi.org/10.69693/mjrs.v1i1.43.
Putri, Marini Andriyani. “Peran Manajemen Risiko dalam Logistik pada Manajemen Rantai Pasokan: Dwelling Time di Pelabuhan.” Jurnal Ilmiah Wahana Pendidikan 10, no. 24 (2024): 63–71.
Qothrunnada, Nabila Azura, Juni Iswanto, Dewi Fitrotus S, Bhaswarendra Guntur Hendratri, and Subekan Subekan. “Transformasi Digital Lembaga Keuangan Syariah: Peluang Dan Implementasinya Di Era Industri 4.0.” Indonesian Journal of Humanities and Social Sciences 4, no. 3 (2023): 741–56. https://doi.org/10.33367/ijhass.v4i3.4585.
Safwan, Safwan. “Analisis Implementasi Akad-Akad Syariah Dalam Transaksi Bisnis Umkm Terhadap Keberlanjutan Usaha: Studi Kasus Umkm Kota Sigli.” HEI EMA : Jurnal Riset Hukum, Ekonomi Islam, Ekonomi, Manajemen Dan Akuntansi 4, no. 2 (2025): 90–101. https://doi.org/10.61393/heiema.v4i2.347.
Shi, Jincheng. “Adaptive Change: Emerging Economy Enterprises Respond to the International Business Environment Challenge.” Technovation 133 (May 2024): 102998. https://doi.org/10.1016/j.technovation.2024.102998.
Sofyani, Hafiez, Hosam Alden Riyadh, and Heru Fahlevi. “Improving Service Quality, Accountability and Transparency of Local Government: The Intervening Role of Information Technology Governance.” Cogent Business & Management 7, no. 1 (2020): 1735690. https://doi.org/10.1080/23311975.2020.1735690.
Taufik Syamlan, Yaser, Sari Wahyuni, Ignatius Heruwasto, and Mohammad Hamsal. “Exploring Sharia Compliance Parameters in Marketing to Foster Innovation and Collaboration within Islamic Finance.” Journal of Islamic Marketing, ahead of print, May 30, 2025. https://doi.org/10.1108/JIMA-04-2024-0172.
Umar, Umar Habibu, and Mamdouh Abdulaziz Saleh Al-Faryan. “The Impact of Working Capital Management on the Profitability of Listed Halal Food and Beverage Companies.” Managerial Finance 50, no. 3 (2023): 534–57. https://doi.org/10.1108/MF-12-2022-0606.
Wulandari, Retno Indriyani, and Dwi Astuti. “Strategi Dan Tantangan Berbisnis Dalam Lingkup Umum Di Era Globaliasi 4.0.” Jurnal Ekonomi Dan Bisnis Digital 2, no. 3 (2025): 1340–47.
Zahra, Shafiyya, Gunawan Aji, As’illah, and Nailun Naja. “Analisis Penerapan Transaksi Salam Di E-Commerce Shopee Studi Kasus Pada Definata Store: Kaitan Prinsip Dengan Pengakuan, Pengukuran, dan Pelaporan Pendapatan Transaksi Salam & Tantangan Menggunakan Metode Akad Salam.” Sahmiyya: Jurnal Ekonomi dan Bisnis, December 9, 2024, 367–78.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Masnah Nur Husnah, M. Robi'in
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
